Frequently Asked Questions
01 What are some of the flavours available for SUCRE's artisanal cookies and pineapple truffles?
- CHEESE LITE
- KUEH BANGKIT
- BAKKWA CRISPY
- GREEN TEA CRUNCH
- MACADAMIA CRANBERRY BUTTER MELTS
- BLUEBERRY PISTACHIO BUTTER MELTS
- FLORENTINS (ALMOND, HONEY & ORANGE) BUTTER MELTS
- RASPBERRY WALNUT BUTTER MELTS
- LAVENDER ROSE BUTTER MELTS
- DOUBLE CHOCOLATE SHORTBREAD
- EARL GREY & LEMON SHORTBREAD
02 What mooncake flavours are there for the Mid Autumn Festival 2019?
We are currently in the midst of reviewing our mooncake flavours for the MidAutumn Festival 2019. Watch this space.
03 Can we order online at www.ruedusucre.com and have it delivered?
Definitely! All orders made through the website at www.ruedusucre.com will be delivered to the ship-to address indicated during checkout.
04 Are SUCRE mooncakes sealed?
Yes. Each mooncake is packed and sealed in an air-tight bag to ensure freshness of produce.
05 How long can each mooncake last?
Our baked mooncakes are best consumed within 6 weeks from production. Each mooncake is sealed in its original air-tight bag. An expiry date is indicated on each mooncake bag.
06 How long are the artisanal cookies and pineapple truffles good for?
The pineapple truffles are good for about 4 weeks as they do not contain preservatives.
The artisanal cookies may be kept for up to 3 months or longer if refrigerated.
All SUCRE artisanal products do not contain preservatives.
07 How should we store the truffles?
Store them at room temperature in an airtight container. Refrigerating the truffles tends to dry them out but if you have a good air tight container, this can help them to last longer.
08 How many calories are in each truffle or mooncake?
We’re not counting.
09 Do you do gifting and customisation?
10 Are your products halal?
Our products are not certified halal, but we do not use pork, lard or pork-derived ingredients in our products. Also no alcohol is used.
11 Do you have gluten-free products for people with special dietary needs?
Currently our products are not gluten-free though the Almond cookies are suitable for vegetarians. We will continue to look into offering a selection for people with special dietary needs.
12 When do you require payment?
Payment is required in full at time of ordering.
13 How may customers pay when they purchase SUCRE products at the website?
There are 3 options for payment: